Project cargo issue resolved by Intergroup

A client faced unexpected delays and logistical complications when their US manufacturer unexpectedly changed international transport companies without prior notice. The new transport company's lack of understanding regarding the shipment's requirements and urgency resulted in minimal progress, with the goods only moving a mere 5 kilometres over the first four days.

Recognising the escalating issue, the client swiftly instructed the US manufacturer to transfer the shipment to Intergroup's care. Upon taking charge, Intergroup's US agent discovered a critical error: the goods had been mistakenly booked for Malaysia instead of Sydney, Australia.

Intergroup's extensive freight network and logistical expertise enabled them to take immediate corrective action. They efficiently rerouted the shipment and expedited delivery through air freight, transporting the urgently needed goods from Ohio to Chicago and then onwards to Sydney.

Thanks to Intergroup's swift intervention and efficient handling, the client's shipment was back on track. The client was able to resume their installation schedule as planned, mitigating the potential financial and operational repercussions of the initial misrouting. This successful resolution underscored Intergroup's ability to navigate unforeseen challenges and deliver reliable solutions even in complex situations.