Intergroup Saves Client from Costly Import Delays

A client importing goods from Europe faced significant delays due to a misinterpretation of the import process by the Department of Fisheries & Forestry (DAFF). This misinterpretation resulted in costly hold-ups and additional handling and processing charges. In turn, this severely impacting the client's business and profitability.

Recognising the urgency of the situation, Intergroup took immediate action. We leveraged our extensive experience and established relationships with DAFF. Intergroup also approached senior staff in Canberra to review and reassess the client's case. By referencing our records and demonstrating our in-depth understanding of DAFF's processes and regulations, Intergroup successfully resolved the issue.

Intergroup's senior specialists quickly clarified the misinterpretation hand-in-hand with DAFF representatives and ensure that the client's goods could be imported without further impediment or delay.

As a result of Intergroup's intervention, the client's import process was streamlined, and the additional costs were eliminated. This directly translated to improved profit margins for the client, showcasing the value of Intergroup's expertise and dedication to client success.